Alana Eanes Review of Optimum RV
Absolutely the worst experience I have had with sa...
Absolutely the worst experience I have had with sales and service. I will never buy from there again. I have a warranty set up and it is the only reason I would even go there. With that, I took my travel trailer in for a possible gas issue with my water heater. They claimed there is nothing wrong and no leaks. I was on a camp ground 1st night turned on the water heater smelled the same issue right away, then the carbon monoxide alarms started going off at 10pm and we could not shut them off until we turned the gas off. No issue right??? Called them on Friday at 9am to speak with a manager, told the young lady I was extremely upset. I was told by an assistant that the manager wasn't available. I gave her my story and she attempted to assist and stated she would have someone come to where we were camping, it is now Monday and I have not heard from anyone at all. Camped the remainder of my weekend unable to use any gas. I will call them today, again. I will continue posting daily until it has been resolved. This has been the worst purchase experience I have every had and now the service is as bad.

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