Amber Stephan

Review of Optimum RV

My husband made an offer on Sunday, October 4th th...

My husband made an offer on Sunday, October 4th through an online option. It was accepted same day through text by the internet sales manager. We have been looking for a used travel trailer for some time, and this camper seemed perfect because we thought it might be better to buy from a dealership than privately. We stopped for a cashiers check on Monday, October 5th, and made the 3 hour drive over. We even set up insurance, expecting to be towing our camper home. We checked in over 5 times today. Before we left, and on the way. We were promised it was in good shape, without leaks, and all appliances worked. We were told it would be hooked up and ready to be inspected, and instead were driven on a golf cart to the very back of the property to find flat tires and an incredibly damaged camper. We were very specific with our questions, and blatantly lied to. Even after calling 15 miles out, when we arrived they still scrambled and tried to figure out who we were and what we were there for. I have attached the conversation through texts, the advertised photos and the supposed state of the camper, and my in person photos from today. If you are interested in how dishonest this company is, feel free to check out the pictures attached here. I would certainly not trust buying a used camper, as I would not trust what they will have fixed just to be able to sell it and then you end up getting stuck with the problems later. The manager finally came to speak with me, presented with a major attitude at first, asked me if I was recording the conversation, and threatened to leave if so. He repeatedly asked what result I was looking for, and how they could make it right. I told him that was for him determine, but he never came up with anything. After talking in circles, I left, and maybe shouldn't have, but warned everyone on the way out about their dishonesty. We were just looking for a worthy business transaction. We had the money and had handled everything on our end, including insurance renting a new storage space. We wasted the time we spent communicating and preparing, and the 7 hours round trip with our two young children just to return home empty handed.