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Review of First Canadian Group of Compan...

Probably the worst and rudest customer service tha...

Probably the worst and rudest customer service that I have experienced in my multiple decades of existence. I made the mistake of purchasing a life and accident policy from First Canadian as part of my vehicle lease. I sold my leased vehicle before the end of my lease and was told by my car dealership to call and cancel my life insurance and that I would get a refund. I called First Canadian and spoke to a "customer rep" and explained the situation and, immediately, she told me that I would get no refund because I did not qualify due to "depreciation" in the policy. I was shocked and I asked how that could be since I had months left on the policy; she then spoke a string of convoluted terminology to me that made no sense and was all jargon and then made the condescending remark to me that I had "read and agreed to the policy" and that the policy "contained the formula" which would clearly show that I would not get a refund. I have a university degree which included English and Science so I can certainly read and do math so I verified which section of the policy she was talking about (all the while she talked over me repeatedly and repeated her condescending attitude with me) and I then looked at the "formula"; it was really not a proper formula at all but rather a general format of a calculation that could be used to produce any result one liked. I tried to make this point to her and I asked her to please stop talking over me and then she claimed I was being rude and abusive to her because I asked her to not talk over me and she hung up on me. I lodged a complaint with her supposed manager via a voicemail but I have heard nothing back. Very shady and disrespectful way to treat customers. 100% rude and poorly trained customer reps and contracts/agreements that seem to be purposefully convoluted so that anyone signing them cannot get clear information from them.