I had my son's birthday party here a week ago. I w...

I had my son's birthday party here a week ago. I went there because the room I saw was comprised of black lights, cool looking laser vests and fog which added a level of intrigue I thought 10 year olds would love. I was given the impression that on the day of my party I would have exactly what I was shown. Not so. On the day of our party, the fog machine didn't work rendering the game lackluster as everyone could be seen - there was no stealth element and little challenge. No one, including the owner, thought it necessary to discuss this with me the day of the party - so when I entered the laser room I was totally shocked and then utterly dismayed when the party ended without fog. When I asked about it, the response was nonchalant - "it must not be working". I tried following up on the matter and spoke with the owner, who does not agree that I didn't get the party I paid for, was unwilling to acknowledge that I should have had fog and thought the best course of action was to hang up on me. It was an amazingly awful experience. I've seen good reviews but the fact that the owner is unwilling to take responsibility when something unexpected happens is disconcerting to me and is why I've taken the time to write this review.
As of this posting, there is a statement by this business on another major customer review website that states, "...newly upgraded laser arena has a state of the art sound and smoke system and will be sure to impress everyone."