Horrible experience !We didn t have hot water for ...

Horrible experience !We didn t have hot water for 6 weeks in such a cold weather with a 14 months old baby who had a cold! We had to boil water in a kettle to take a shower or wash the baby.
!Many excuses for not sorting out the problem such as not finding the part, the engineer being on holiday for a week,...which is unacceptable as such an emergency issue should be fixed within 24 hours and we ve been kept waiting for 6 weeks!Also there was a running water from a pipe outside the property for 4 days! Waste of energy and money! Our bills are doubled because of the faulty boiler and other technical problems.Very very rude, unprofessional and aggressive property manager (called Magnus)though. At the end, we had to contact the council to sort this problem out! The engineers are still working on it right now and I don t understand why it s unbelievable for Phil! If the problems were solved 2 days ago, they wouldn t spend 7 hours working on it today from 8:00am until 15:00 pm!