Cameron Trafford

Review of The Grove Orono

As a parent that has to deal with trying to pay th...

As a parent that has to deal with trying to pay the bills, this place is awful. Every single month we get electrical over usage fees and get billed for renters insurance. The fees were assessed over the summer when the apartment was empty and no one was using it. We provide a copy of our son's renters insurance policy every single month and it takes 2-3 phone calls every month to get it taken care of. When someone does answer the phone they can't help and no one will return a call. They assess these fees and then take them out of the monthly rent payment, and then charge a late rent payment fee. Now this week their phones are not working so no one can call to deal with these issues. Also, our son moved from a 3 bedroom to a 4 bedroom unit in August. They have refused to return or apply the last months rent security deposit and are flagging his rent as overdue because they are trying to access another first and last month's rent deposit! Signed, a fed up parent!