Worst insurance company I have ever had to deal wi...

Worst insurance company I have ever had to deal with. There customer service reps are great but there claims department must be made up people with an IQ below 0. How many times can you mess up a claim and call it out of network when in fact it s in network. How many times can they screw up? When they stop screwing up, I will let you know. They keep processing a physical lab test as out of network. I called to question this. The customer service rep was confused to because the lab was in network, so they sent it back to claims. Once again I get the benefits breakdown and it is still saying it s out of network. It is March my physical was in August for freaking sake. Oh and I had surgery which they authorized I have the paper and everything that has the authorization number and they keep saying it wasn t authorized. It s been sent back to claims three times already. Are they retarded? Incompetent or just morons? At this point it s hard to tell. Is there even a light burning at the other end in claims?
Update: I am adding this in as of 3/27 mdwise reached out to me to help resolve some of these issues. They were very nice and helpful I am hoping they will be able to fix all these problems. I will update again if or when they resolve the problems.