Geri Goody

Review of Topgolf

Expect a 2 and a half hour wait and poor customer ...

Expect a 2 and a half hour wait and poor customer service by management When we arrived at 17.00 on Sunday, we were 21st in a queue to play which was fine. We sat at the bar, ordered food and drinks. After an hour we had moved from 21st place to 16th so I spoke to the receptionist (who was lovely and very helpful) to be told that the person in 1st place had already waited 2 and a half hours and hadn't yet started playing. I asked to speak to the manager.
I asked the manager that on arrival, why they wouldn't inform their customers that there is approximately a 2+ hour wait to which he responded 'it's a bad representation of us and that we don't give waiting times because we can t actually be sure. I responded with at peak times, especially on a Sunday evening, surely you would have an idea of how long your customers could expect to wait and again he came up with how it was a bad representation of the company but completely contradicted himself by saying 'in future you can call up to ask how long the wait is' Which I did and was told that I couldn t pre book either. I informed him that I had driven from Kingston in Surrey to play, I ve already waited an hour, I can t wait another hour and half as I have to drive home to get back for a decent time on a Sunday night. His response was Well there is a course in Surrey. The conversation went on, he shrugged and basically gave the impression that this isn t my problem.
It s a shame because the food was nice, the bar staff friendly as were the receptionists but the manager was rude with seemingly zero customer service experience. He was concerned about 'the bad representation of the company' than wasting customers time on their weekends. Shocking!