Our hotmail addresses have been hacked and we cann...

Our hotmail addresses have been hacked and we cannot access our accounts, we have tried to sort this out for 4 months, I dont understand why there isnt a support team in each country, I need to speak to someone from Australia who understands what I need to be fixed. Now I have been told that one of the emails that were hacked doesnt exist.....NOT GOOD ENOUGH MICROSOFT, its not professional that we have to speak to someone in the Phillipines to sort our this issue