I've had nothing but a horrible experience with th...

I've had nothing but a horrible experience with this companyand would give 0 stars if possible. we originally got a quote from another company for a train unit at least 3k cheaper, but thought since a #1 air is known for their customer service we would spend the additional money. what a horrible mistake.

1. it took at least 3 calls to get reimbursed for the hotel room we were promised. the sales guy David was not helpful at all. once he made the sale he didn't care about helping us at all.

2. we bought a new ladder from them as well for our attic. we were told they would contact us to have the contractor come out. he came... a month later after we left a negative better business review that we paid for an incomplete job.

3. the guys who came and installed our ac left trash all over our attic, which we cleaned up when we went to inspect our attic.

4. the sales guy promised us one free year maintenance for our ac which included an air filter change. a #1 air contacted us to schedule the maintenance. when the technician arrived he told us air filters are not included, so lie # 1, and the filter needs to be changed every 6 months not every year as the sales guy told us, lie # 2, and the installation guys left some of our duct work unsealed. not only did they trash our attic they didn't even finish the job.

5. our "free year maintenance" cost $39 as an ac "tune up" fee and we had to go out and buy an air filter as well when we were told that this would be included. I went back and checked our sale paperwork and it has free maintenance written on it.

6. the technician tried to sell us a service plan when I said no I'd need to discuss with my husband he told me to call my husband right then and there.

the only good experience was with the guys who came to clean our ducts. they were very professional.

if you use a# 1 air be prepared to chase them down for anything promised or purchased as they do not care once they have your money.

Service: AC maintenance