We came with a high expectation of this property. ...

We came with a high expectation of this property. We communicated a few times before arrival with Hilton and made some arrangements as it was our honeymoon as well.

Upon arrival for early check in, was recognised as HH Gold. Was told we were upgraded to a studio. Sure sounds good. Appreciated the upgrade & early check in.

Upon entering the room, you could see it showed signs of wear and tear. Dated room and no welcome gift whatsoever. Could see some water damage on the walls to the bathroom too.

An hour later all hell broke loose. Hot water was literally leaking from the ceiling of the bathroom through the lights. It was like a gushing waterfall.

We rang reception immediately and the reaction was Oh? . They said they will send someone.

We waited 10minutes and no one showed. We rang again and asked to be move to a new room immediately. Our plan to head out for lunch was dashed as we waited to be moved. This should have been suggested immediately by reception, not await to be suggested by the customer to move to a new room when their bathroom has a hot waterfall gushing through the ceiling.

Got a new room but the same category room. Nothing was provided to make up for that horrifying experience. Disappointing.