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Interestingly enough I finally got a response from the company after my initial review. I have still not received a phone call however regarding my dispute.

Thank you for finally acknowledging my issue however some of your facts are incorrect and it seems very unprofessional for a response to have to come after a review instead of just calling me back after I left several messages.

Some of your facts are incorrect as the packaging of the products was as per your suggestions and in original boxes. Your return of items was more of the issue. See picture below.

It s really is a shame because this could ve been handled so much easier with a simple returned phone call. I have already forwarded information and pictures to my cc. Thank you.
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Very disappointed. I ordered from the company with no problems and the shipment arrived on time.. Once I took out the handles for my kitchen I soon realized they did not work with my cabinets and were too big. I called the company immediately and ask to return the items. It took them almost 5 days to call back with a return order number and address for shipping. They also advised me how to ship the handles and screws back in order to received a refund. I packaged the items exactly as told: handles in original bags and screws in separate bag so not to scratch the handles. I waited a week or so to ensure processing on their end. The day I was about to call in regards to my refund I received a box from MYKnobs that had handles from my original order in it. Not only was the packaging horrible (all the handles were thrown back into the box unwrapped not packing around them but it was HALF of my original order!) I obviously called immediately to get an answer as to what happened and got NOTHING! It's been a week already and I call everyday with the same response. A supervisor will return your call when they're back in the office. I had to call my bank to file a dispute to get my money back. Completely unacceptable. I do not recommend.

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