Steven Craig

Review of North Carolina Farm Bureau

These people stole an extra $158 from our checking...

These people stole an extra $158 from our checking account on August 14. When checking into this, I found out they placed my son's 14 points -for a DUI on our policy even though my son had insurance with another, more competent insurance company Allstate and he was paying for his ,points on that policy. They were made aware and given the paperwork proving my son's insurance with Allstate and they were told to remove him from our policy. Because of their theft of the additional money, it left our checking account way in the negative the whole weekend and left us with no way of getting gas, food, groceries, or anything else. This was not something that set well with us since I am out of work on lay off due to Covid-19 and my wife was out of work due to surgery to remove a mass. If they would have sent out a notice that the insurance was increasing, we could have gotten it taken care of before this happened. We cancelled our auto policy with them and went to Allstate ourselves. I had been with farm bureau over 6 years with my auto and homeowner insurance and got a better rate for more coverage on my vehicles through Allstate. I was told that of the $254 they took from our account we would only receive a $120 refund. At least Jesse James used a gun when he robbed people. A complaint has been filed with the Insurance Commissioner of NC. As of Sept. 12, we still have not received a refund of our money in any amount. My advise is steer clear of these crooks. Today, 9-16-2020 I called again to check on the refund...we still have not received it and now the refund has dropped to $89....THESE PEOPLE ARE REALLY CROOKS.