Flew into and out of this airport twice now. It i...

Flew into and out of this airport twice now. It is the absolute worst airport for customer service. I missed my flight the second time I flew out from here. I was flying alone, and I'm 61 years old. I got in the security line by mistake rather than the drop bag line when I first entered the airport. Once I realized my mistake, I knew I would be cutting it close to make my flight. I asked several employees if I would make it. They simply said, "You should be fine," and waved me to the back of the line. Needless to say, I missed my flight by about 5 minutes. I called the airport to complain that nobody would help me. They acted all concerned on the phone, but I never heard anything back from them. It's sad that elderly people aren't helped out a little more in our society and customer service seems to be lost.