Emily Hawkins

Review of EntertainMart

I came in yesterday to replace a broken phone from...

I came in yesterday to replace a broken phone from T-Mobile, keep in mind the nearest store in my local area is 30-40 minutes away. I bought a Samsung S7 and drove home (still 30-40 minutes away) but soon realized the serial number was blacklisted. Turned around to return it, and got a Note 8 and was reassured it would work fine. Come to last night after getting home again, and the serial number was, as well, blacklisted. I called the manager, and they told me to come in again this morning. They did absolutely nothing for me when I came in. I was shown more phone which were all blacklisted yet again. We went through four phones, and didn't even come home with what I came for. With three hours travel time, I still don't have a working phone. They tried to continue to sell me unusable material. My experience was horrible with highly unqualified staff who obviously didn't know what they were doing.