Bill at the Superstition Springs Jeep Service Depa...

Bill at the Superstition Springs Jeep Service Department deserves a raise!!!! :-) I had originally purchased my Cherokee at Sullivan Motor Sports. I am not one to normally complain about service because I know and understand human error, however, after attempting to get assistance from Sullivan Motor Sports for six months concerning the extended warranty I had bought at the time of purchase; I was beyond disappointed with the service provided by Sullivan Motor Sports. My boyfriend had taken my car down to a friend who indicated it would be about 4k to fix my transmission problem. I needed help with warranty and didn t know where to turn. I therefore contacted Superstition Jeep for assistance which is where I came in contact with Bill. I had explained to him the lack of communication and just plain confusion that I had concerning my warranty policy. I had no contact information, no policy information, just a name listed on my purchase contract. Bill was clearly knowledgeable in the process and guided me through what I needed to do and who I needed to contact. Once my car was actually taken for service, Bill communicated with me the entire time-keeping me in the loop advising what the current plan of action was as well as potential additional issues that could arise and the potential costs for me. Fortunately; the issue was able to be covered under my warranty and thanks to Bill I should have my car back today!!!!