I want to take the time to express my sincere appr...

I want to take the time to express my sincere appreciation of one of your employees. I have arrived at your hotel many times to check in. This particular last tim I arrived i was greeted with one of the best , genuine smiles. The young lady name was Dana. What she doesn t realize is before arriving, the headaches of travel . Dealing with lines , airport security , traffic and making are way to the hotel. Being greeted with professionalism, courtesy and honesty putting a smile in my face is something I appreciate. Thank you Dana , as you made a long frustrating day all better.