Jason S. (Salesperson) and Mike K. (Sales Manager)...

Jason S. (Salesperson) and Mike K. (Sales Manager) provided me with a high quality leasing experience. My new Impreza is everything I wanted, and Jason was able to find it for me immediately after I described what I was looking for.

There were some bumps in the process, as there can commonly be when shopping for a new car, but none of the issues I faced were the fault of either of these fine gentlemen. In fact, Mike was able to make a potentially deal breaking problem disappear with some good common sense and respect for me, the customer. I'll explain:

I came to Grand Prix looking to lease a new Impreza with my 2015 Impreza as a trade in. My car was in great shape (albeit a little dirty; it's a Subaru), but had an erroneous CarFax report that showed my car was struck on the passenger side and repaired in the past. My car had never been in even a minor accident in almost 4 years.

Because of this report, I was lowballed on my trade value by another dealer. I explained this, and that my car had only ever been serviced at Grand Prix. Mike, Jason, AND the appraiser all agreed that the report was likely bogus, as it was clearly evident that the vehicle had never had any paint work done. Mike even explained that he's seen CarFax mistakes before, and that I may try calling them to clear it up.

This is where common sense and respect for a return customer comes into play. I told Jason and Mike that it didn't make sense for me to walk out without a deal over a CarFax report we both knew was wrong, and perhaps it would make more sense for all involved to pay me properly for my car and have someone else duke it out with CarFax another time.

To my surprise and delight, Mike took a deep breath and agreed with me, came back with a far more acceptable number on my trade in.

Mike was even able to work with me on keeping the price down after some issues with my credit came up, instead of giving up on the deal - and me - when I became frustrated.

Overall, I left with the car I wanted at an affordable price, and feel I got a very fair amount for my trade.

Absolutely satisfied - THANK YOU.