I went in for a color and trim. I showed pictures ...

I went in for a color and trim. I showed pictures of what I wanted and stated explicitly, through both text and in person, that I did not want to lose my length. The stylist then cut off approximately 4-5 inches of my hair without my consent and badly botched the color job. I've been trying to get in touch with a manager for a refund (I have before and after pics to show the damage) but so far have been unsuccessful. I will update this review later.
Edit: After going in the store, I got a refund of what I paid. But apparently, they have NO ONE that knows how afro curly hair like mine, because I was told no one there knows my hair type. So I was left to correct Peggy's mistake.
Also, the last two pictures are what I showed Peggy, and the first two are my hair.