Vince Nguyen Review of Mazda of Clear Lake
This is an edited review, I first gave this place ...
This is an edited review, I first gave this place 5 stars. The only good thing about this place is the sales person. This place will try and steal as much money away from you as possible when you finance. I got stuck paying $5,000 more than the agreed price. There are also hidden fees, or fees that they just outright lie to you about. My drive-out price was supposed to be $23,200, drive-out to me is a price that already includes tax and title. Looking at the paperwork now, including the warranty that I didn't even want I owe $17,700 before interest. Btw I put $10,000 down, so theoretically I am only supposed to owe around $13,200, the extended warranty was about $3,200, so what about the other extra fees? Guess what, it was tax, title, and other fees he never explained. Also they tacked on a extended warranty, the finance guy (Matt Kinard) never explained that this so called extended warranty was optional, in fact he never really explained anything. All he did was tell me what the warranty covered and never said this was a separate package, I thought it was the "Customer Assurance Package" that is included, It definitely was not. He just talked extremely fast and after just gave me paperwork to sign. Although I should have looked at it more closely and it is partly my fault, which is why I have been trying to cancel it. Problem is they've been making me go in circles and it's extremely annoying. Matt Kinard is the guy who did my paper work, when I realized what had happen I called 3 days later to try to cancel it. He says I have to wait for the paperwork to be mailed, I waited a week and not received it, I called again and he said I will get it in the mail. Another week and nothing, I called again and finally he tells me to come pick it up at the dealership, what happened to it being mailed?
I go to the dealership and here he is showing me how to cancel, I look it over and seems simple enough, I go home and start filling it out, than suddenly I need a loan number. I call the bank and they say they haven't received the paperwork yet (it's been over 2 weeks), I call the dealer and the dealer says I have to call the bank. I tell them I have called the bank and they gave me more BS on how I have to wait for the paperwork and it takes a couple weeks (it has already been a couple weeks) so now I have no choice but to wait even though I wanted to cancel just 3 days after purchasing.
So they have not even submitted it yet and all of this could have been avoided if we re-did the paperwork, it was just 3 days when I asked to cancel, I purchased the car Nov 8, today is Nov 19, and I have been trying to cancel since.
Also when I looked at the paperwork there was a bunch of hidden fees that was not mentioned, car was supposed to cost 23,200 drive out, meaning tax and everything is included. Guess what, the loan added on tax and title and everything else. I put $10,000 down and should have been financed only $13,200, well after everything it I am financing $17,000, which is complete BS. Even after I cancel the warranty i would still be around $14,500. That is not drive out price, my fault for not paying closer attention, but I guess I was to trustworthy or naive.
I was going to refer friends to the place but no more, they screwed me big time and I am not going to let them do the same to my friends.
Mazda of Clear Lake, unfortunately for you, you have lost not just a former customer but a bunch of future customers also.
Do not go to this place to buy a car, they will outright lie to you about the cost of the car and tack and other crap that you didn't know was a different package all together. They offer lifetime oil changes, but honestly every dealer except maybe 1 or 2 offered the same thing.
Unfortunately for me I have to live with paying more than I wanted, but it was still partly my fault, so it is what it is. I just want to warn other people before they make the same mistake.
If you look at other reviews I'm not the only one that screwed by their finance guys.
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