Positive: the food was very tasty and fresh. The...

Positive: the food was very tasty and fresh. The Dead Sexy Scottish deep amber ale was pleasant Carmel flavor with a mild hoppy finish.
Neutral: The waitresses on the second floor seemed cordial and attentive. However after sitting for 15 minutes observing an open ketchup bottle on a table partially cleared, I had to get up and install the cap. Left me feeling as though the drive for cleanliness was lacking.
Negative: The first floor wait staff is atrocious! We stood at the entry with additional people waiting to be seated for 10 minutes. The hostess was obviously detained on the second floor, however the wait staff did everything possible to avoid interaction. This included filling ketchup bottles. Returning a patrons cell phone that was plugged into charge and physically turning to walk away when approached.

I have taken a party of colleagues there before for dinner, however based on the twenties-something crowd and servers on the first floor who were more interested in charging i-phones, filling ketchup bottles, getting intoxicated, and splitting every bill for every individual, I will most likely take my business elsewhere. What a shame. The kitchen staff is obviously very good.