J B*

Review of Star Hotel Metropole

Hotel was lovely - modern, clean, centrally locate...

Hotel was lovely - modern, clean, centrally located. Toiletries were refreshed every day. Getting to the rooms was easy as you could either take the lift or the accessible staircase by the lifts. Wifi generally worked well. The staff were pleasant, friendly and efficient for the most part.

Things this hotel could improve on - (1) there were only 2 English language TV stations and these only showed business news. It would have been nice to have an entertainment station available as well. (2) Breakfast was OK. However, it was the same every day and whilst there was a decent selection I think it should be better in a 4* hotel. For example, there was no juice (fresh or concentrate) just a form of squash. (3) Staff were mostly great but I did have one poor experience with the doorman on duty in the early morning of Friday 6. He ignored me as I looked for a cab, got irritated when someone else tried to help me and then tried to direct me to the wrong cab. I was travelling alone, felt vulnerable and expected to be treated better at the hotel I was calling home for a few days. Still that was my only bad experience with the staff including the other doormen.