Otto Mercado

Review of The Landmark Resort

This is the most disgusting and unsafe hotel I hav...

This is the most disgusting and unsafe hotel I have ever stayed at. My wife made a reservation for the family to stay for a dance convention. The reservation was meant to run from a Friday to a Monday, but we jetted out of there Saturday morning after coming across multiple roaches running around the hotel lobby and the room. Some of the roaches were even crawling on the lobby walls just 15 feet away from their own restaurant. In addition, the room does not have enough outlets so as I am looking around for one, I ended up finding one in between the box spring and the mattress which is clearly a fire hazard.

Other guest that were with us on this trip found college kids whom broken into rooms to have parties and the hotel staff had no clue. During the dance convention there were men, whom were not staying in the hotel, wondering around checking out the dancers and in some cases following them.

I confronted the staff and managers about the roaches. They gave me a refund for Saturday thru Monday, but refuse to give me a refund for Friday night because we slept there. Although I understood their point of view, I wasn't going to pull my children at midnight (which was when we spotted the roaches) to go somewhere else at that time. They were just not sympathetic at all. They blame their chaotic environment on computer glitches which has nothing to do with their lack of security or the roaches.

The only thing this hotel has going for it is location, but so do many other hotels on the same block. Not only will I never come back to this hotel, but I will make sure no parent from my kid's dance school comes here either.