Clarence H

Review of Shangri La Georgetown,Penang

Terrible service and incompetent staff(s). Booked ...

Terrible service and incompetent staff(s). Booked breakfast and completely prepared to pay, and staff took payment. But turn out the payment was deposit for room and staff refused to give receipt. Upon breakfast, staff insist we didn't pay and we didn't know why since they did take our card. confusion went on and multiple staff asked us as though we were planning to cheat the restaurant. Settled with counter staff and restaurant staff continued to ask. There was no communication between them. Made the whole experience terrible and vowed not to return