I arrived at 6:45 and there were 6 people ahead of...

I arrived at 6:45 and there were 6 people ahead of me. We were let in about 7:30 and the staff began working then. Then we were informed the system was down and they would keep trying. I waited for about 30 minutes and decided I would have to come back but stopped to make sure I had proper documentation and Elaine (?) was very helpful and tried the system again and it worked! Yay! If you plan on going you have to go early. I was very apprehensive to make the trip after reading some of the previous reviews. But I found the staff, active duty and civilian, were very professional and informative of the issues they were having. It was a good experience for me.