Brendan Ruban

Review of Portico

My elderly father, who is in terrible pain (curren...

My elderly father, who is in terrible pain (currently on morphine) due to metastatic cancer and fractured vertebrae has been treated very unfairly by the staff at Portico (Walthamstow). They are trying to charge him an additional large fee, which he was not in anyway advised about, or expecting. In fact, Portico misled him into using them to collect rent by saying that he wouldn't get the rent guarantee without allowing them to collect the rent directly. This is the first time he has used a letting agent to collect rent, and i think the letting agent manipulated him into this.

They even phoned him whilst he was extremely ill in hospital and were very rude to him, despite the fact that I know my father to be a very gentle and kind person at all times. I've no doubt my parents will take the appropriate legal action and overcome this matter, but this profiteering behaviour is wholly unacceptable, especially to a family and a man coping with such a terrible illness.