Lady Mockingbird

Review of Interstate Moving | Relocation...

I don't have my things. I was promised delivery T...

I don't have my things. I was promised delivery TODAY! And that was only after a series of unfun screw-ups.

1. When I phoned in to get an estimate and make my pick-up reservation, Samantha was courteous and assured me that:
A. The estimate included all packing materials, the moving crew's fee, and all other fees.
B. That I would receive my household goods at the destination on the date I specified as long as we scheduled the pick-up 7-10 days in advance of my needed delivery date.
C. I must say I was really pleased with Samantha's attention to detail over the phone with me. I was also really happy with the price because it was about $600.00 less expensive than going with U-pack. And with U-pack I would have had to both load and unload the truck on my own.
D. Samantha also promised that I could simply pay-in-full up front and would then only need to pay any excess if my amount of things went over the estimate. BUT that the way their system worked I had to do it in two separate payments. First a deposit to lock in my reservation, and THEN she would send me a separate payment form so I could pay the balance. Samantha never kept her promise. And when I wrote her about it, she kept sending me only the original deposit form not the one with the remaining balance. I was too busy to keep tracking her down over the next two weeks so i let it slide.
E. Samantha promised also that I would not have to make any payments in cash or by money order.