Alhag Esraa

Review of The Fairmont Grand Hotel Kyiv

Excellent residence despite contamination of tap w...

Excellent residence despite contamination of tap water
The location of the hotel is excellent
Close to the city center and important landmarks in Kiev
With a beautiful view of the river bank
The food is delicious and varied
Every time we had breakfast, my four-year-old daughter was given a box of colors and a set of papers with beautiful drawings
It was a great experience for her
The crew is very nice
Our room on the 6th floor was fine
The bed is comfortable
Shower room as it should be
But
The water comes out from the faucet yellow and smells like rusty iron
Very troublesome when bathing and brushing teeth
in the first day
We notified maintenance on our arrival
A maintenance worker came to inspect it
Nothing has changed
The water is yellow with an unpleasant odor that smells like rusty iron
in the next day
We have been informed of the reception that this is annoying and unacceptable, especially inside the Fairmont Hotel, and we want a solution
She told us she would tell her manager and get back to us
Not back
No maintenance worker came to inspect it
Nothing has changed
The water is yellow with an unpleasant odor that smells like rusty iron
On the fourth day
When we left the hotel
The receptionist asked us about our stay
Our answer was
That the tap water in our room was yellow with a foul odor similar to the smell of rusty iron
She told us she was sorry ...
We left the hotel for the airport
That was annoying
I will not repeat the experience of staying in Vermont-Kiev