They over chrge you- the anti virus could not work...

They over chrge you- the anti virus could not work could not back up. After 5 attempts online with support including 2 remote sessions WHICH THEY DISCONNECTED WHEN THEY FAILED I asked for a refund. I was told I would get it. I can prove the date. 10 days later no credit to my charge card and now they claim [ when I called again] that I had waited too long. No I asked for a full refund in 55 days wich is within their policy. THIEVES!!!