Big, big NO, NO, NO! Rude staff, unprofessional an...

Big, big NO, NO, NO! Rude staff, unprofessional and totally out of line. They have requested 50p for a printed paper. When you ask for the results they give you a paper with recommendations in change of the full exam you had. If you ask to have your name changed the staff is almost beating you because... YOU HAVE TO WAIT and YOU HAVE TO PROVIDE AGAIN AND AGAIN OTHER PAPERWORK!