I went in to this dealership on 06/29/2019 for a p...

I went in to this dealership on 06/29/2019 for a passenger side sun visor replacement that needed to be replaced under warranty, due to the visor interfering with the back up camera. This was a follow up appointment, on my visit the previous week they stated they needed to order the part. I dropped off my car. After about an hour and a half I received a phone call from Brent stating that they were unable to replace the visor under warranty; I asked to speak with the manager. I spoke with Penny who stated that this item should have never been deemed to have been replaced under warranty. I asked her why would they call me in if it was not going to be replaced. She had no answer. I further inquired, why they waited an hour and a half to tell me that they cannot do anything to my vehicle. Penny reiterated that this item should not have been ever deemed for replacement under warranty and she needs to contact GM. At this point I was upset that I wasted my time; I expressed my dissatisfaction for the dealership and the employees in the service department. Shortly after, I went to pick up my vehicle and they could not locate my paperwork. I told the cashier, I didn t believe there was any paperwork involved since my vehicle was not repaired; I further stated my vehicle is parked right outside. I waited for over 35 minutes at the cashier s counter for my keys. They were finally able to locate my keys and they handed them over to me and I departed. Needless to say, I have had several negative experiences at this particular dealership; this particular experience was so negative, that I have the need to write this here today. I have purchased two Chevrolets from this dealership and so have my parents. We will not be returning to John L. Sullivan Chevrolet, ever.