I booked a room did not realize it was a refundabl...

I booked a room did not realize it was a refundable room. Once I discovered this I called the hotel with over 35 days notice and they refused to refund my money back. The representative that took my phone call had zero compassion and told me tough luck - I should ve read where it said nonrefundable. Although that may be true, I have been part of this reward program for years and stay with Omni throughout the year. This is no way to treat a customer!