I walked in a few weeks before my company's holida...

I walked in a few weeks before my company's holiday party to rent a suit. I spoke with Joe and he had me try on different jackets and pants. The whole time Joe rushed through everything and would not here you out as to what your expectations were as a customer. Joe kept handing me pants and jackets that were swimming on me and insisted they were appropriate. I've never once had this experience anywhere at a men's formal rental store. After going back and forth I finally got him to agree to the pants and jacket that fit nicely. He advised to come in a week later a day before my holiday party to try it on, however he charged me on this day. I come back a week later and all a sudden he's back to the pants I had said no to, and he pretended like these were the tapered pants and I had tried on.. mind you their about several inches wider at the heal, make no mistake they were the wrong pants and he knew it. He advised to come back again the next day, the day of my holiday party to once again pick up the suit and he'd have the right pants for me. He rushes me out as he is with other customers and tells me to just bring the suit to him on Wednesday . I get home and there is holes in the pants, the jacket is three sizes to large. When his store was finally open again I immediately came in and advised Joe I couldn't wear the suit and had asked if he could issue a refund. I even showed him pictures of the holiday party clearly not in the suit. Even though he saw how big the jacket was because I tried it on right there and saw the rips in the pants, Joe refused and said nope you took the suit, not my fault. He then went to say unprovoked, you can try to take me to court but I've gone to small claims court several times and trust me you won't win. Clearly he's had this experience before. I don't generally write reviews but I'm hoping this will deter other people from having to go through this experience. He doesn't replace suits that are damaged and will lend them up hoping you don't notice. The prices are the same as any other rental places so you don't save money going this route. It cost me 200+ for nothing. His business practices are unethical. Go somewhere else! lol

Update: he responded below saying he gave a full refund on a pant rental. Mind you this is 40.00 on the cost of a 250.00 suit. A suit that has to be worn together or you can t wear it at all. So he acknowledges the pants are ripped and still would not give a full refund on the entire suit. Guys a joke, look at this thought process.