Francesco Palmieri

Review of Hotel Ville-Marie Best Western

When we arrived in the room we discovered the toil...

When we arrived in the room we discovered the toilet was clogged. Also, they only had towels for 1 person. The next day we were gone from 9:30 AM until 2:30 PM and when we came back to the room the bed was not made and bathroom towels were still on the floor. When I went downstairs to talk to the front desk, they just made excuses. They offered to move us but then I would have to re-pack my clothing and personal items. We just wanted to lay down in a fresh made bed. They offered to have the room made up then but this would have us leave the room again, which is not what we wanted. They should have offered us a coffee or maybe even breakfast, but nothing! In all my years of travelling, I have never come back to my room and found it in this manner. Use at your own risk!