I normally do not write reviews, and if I do I onl...

I normally do not write reviews, and if I do I only write good reviews, not bad reviews. However, the salesman Tracy asked us to write a review, so here I go. I probably should have walked away from the deal, but both my husband and I liked the vehicle and thought the sticker price was reasonable (not a deal by any means but at least reasonable). They state on their website and office that they have "no haggle" and "no dicker" prices. This is not true. They would not budge on the price for us; however, when Tracy sent us into the finance director (even though we still had questions we didn't get a chance to ask) THEY HAVE EXTRA HIDDEN FEES. The finance director had us signing the paperwork before he went over all the fees and total price so we stopped him and started asking. Then when we questioned a couple of his fees, he told us that he was very busy and if we wanted to rethink this we could go out and wait (after we had already waited OVER 40 minutes to talk to our salesman Tracy who just then sent us into see him). This meant we would have probable waited another 40 min and we had already been there since 10 AM and it was now 4:40 PM. They said they were busy but I didn't see many other people there.
Now for the fees: They charged us $299 for their "safety feature" which is a VIN number etched into all the windows. He told us how there was some theft on THEIR lot, so they have it done and now we pay it. We would NOT have needed this and just because THEY needed it done, doesn't mean we should have to pay for it. Pay for your own security system. Don't make us pay. When we argued with this (and the next one I will refer to) the finance guy said "it's all on our website". Made us feel dumb for not knowing we were going to be charged this. Well, I just looked on there website for over 30 min and can't find it. The only thing I can find is their "no dicker" slogan meaning what price you see is what you get. Well that's simply untrue and inaccurate. The other fee is the "destination fee" (do not confuse with the docking fee, which we expected to pay). The destination fee was explained to us as the fee that they have to pay when they buy the car from out of state and bring it to Utah. Well, that price was a price they paid for the car, and should be in the sticker price of the car. However, it was slipped in at the end. I am not complaining about the tax, registration, or even the docking or dealer fee. In total, with those two fees we paid an extra $669. That's not "no dicker".
Also, when we were signing things, they were all in my name. However, this is supposed to be my husbands car. I commented about this not being right, and the finance guy never offered to change the names, but kept shoving papers in my hand. No one ever asked us before they printed the papers, whose name should be first, but then he acted like it was our fault that they were in my name and was in too much of a hurry to even bothering offering to change it. They made a wrong assumption... and well, we all know that saying.
Next, we had questions for our salesman before we wanted to sign, but after we told him we'd buy the car via phone, we never got a chance to ask more questions. Via phone we did ask him if we could get the damage report from the car. He handed us a carfax report AFTER we got done talking with the finance guy. This does not have the damage report for any one who was wondering. Then, they only had one set of keys, did NOT even have an owner's manual, and never gave us the damage report. And did not help us set up the bluetooth on our new car (which is somewhat difficult to do without the owner's manual). We still haven't tried to get the right time on the clock.
Lastly. The wait was ridiculous. The couch we sat on was awesome, but no one offered us anything while we waited... and we waited MULTIPLE times. The last one was 40 min. I didn't even time the others.