As a whole, this was probably the worst car buying...

As a whole, this was probably the worst car buying experience that I have had in buying 10+ cars from various dealerships in my life.

It all started the morning of the car deal, I started texting with Matt Zollinger at 8:00 am (an hour before they opened) about a Buick Enclave that they had. I had sent him the vin, and a screenshot of the listing from their website. I told him that we wanted to come down and purchase it, and that I would be getting the financing pre approval through my credit union when they opened at 9. We stayed in communication through the morning, and I let him know when we were leaving to head down there, and that financing was in place (an hour and a half drive). When we get there, he greeted us at our car, and told us he already had it started and warmed up so that we could drive it. He walked us past an enclave that looked like the one we were there to buy, and took us to a Buick Encore. I reminded him that we were there to look at the Enclave, he said that his computer must have gotten them mixed up, and that he was pretty sure that the enclave was being sold currently, but we could go inside to confirm. We follow him inside, and he tells us that the enclave has been sold, and that he wouldn't have been able to hold it without a deposit. Big problem though...he never gave us that option. Fast forward a bit, and we look at some other SUV's and find a Subaru Ascent to move forward with. Matt goes out to look at our car we're trading in to get us a trade in value on it. He comes over after looking at the car and asks my wife and I how much we were hoping to get out of our trade. I told him that we needed to get $1,000 out of it so that it would cover the payoff for the existing loan. He went and talked to the managers at the front, and came back and told us that is not a problem they could do that $1,000. Fast forward a long bit, and we waited almost 3 hours to finally get into the finance office. Once we get into the finance office, the paperwork the finance manager had, showed only $500 for the trade in. I told him what Matt had said, so he called up front to the managers desk, and they told him the best they could do was $750. I reminded him that Matt already promised my wife and I that we would be getting $1,000 for the trade. The finance guy went up front and came back, and told us that they had agreed to do the full $1,000. So, in the end, we got the deal done, but the whole experience was the worst I have ever had.