Robin Kester

Review of Absolute Tent & Event Services

I have to say I was not impressed with Absolute an...

I have to say I was not impressed with Absolute and will be going back to Chairman Mills for my event needs in the future. Absolute did have specific picnic tables and supposedly the umbrellas I wanted which is why I made the switch. I manage many events for work as well as a number of private events where I require rental services and thought I would give Absolute a 'test-run' for a small private event. I called Absolute to request a quote and did not receive anything, I thought perhaps they did not take my email down correctly so called back and was told they were quite busy and I would receive a quote by noon the next day, I did not receive anything by noon and gave them a few extra days but, my event was approaching so in the end I did have to call them back a third time to to place an order. Upon calling back I did speak to Michelle who was very helpful and responsive. The delivery men were nice and came during the agreed upon time slot, however, the white umbrellas I ordered did not fit in the picnic tables. I was told these worked together and was the reason why I ordered from Absolute in the first place. They said the umbrellas were new but seems pretty 101 to me to check if they fit the tables before sending them out on an order. They did try to resolve the situation and said green or white umbrellas that would fit the tables could be delivered in an hour or so. New umbrellas did arrive, unfortunately, they were multi-coloured like a circus or carnival theme. I was very disappointed as it completely ruined my colour scheme and looked totally awful. My event was set to begin in 1/2 an hour and while the delivery men were nice they said there were no other umbrellas I called Absolute but no one answered the phone and I had guests coming so had to just move on. It ruined the overall look, pink and green colour scheme and photos of the event. Absolute did deliver everything else as requested (I did think the tableclothes were ugly and they didn't have overlays oh and they sent me different sizes of tablesclothes then I ordered but it wasn't a big deal with some folded corners) and picked up the next day during the time frame but, overall not really impressed at all.