Michelle Torchia

Review of Mastro's Beverly Hills

To whom it may concern:

To whom it may concern:

My husband and I and friend had dinner at your restaurant Mastros Beverly Hills. The reservation was for 3 persons, Saturday, October 21, 2017 at 8:45 under Adam Torchia.

Surprisingly, we have not received the customary Mastros follow up phone call inquiring about our dining experience. So, allow me to fill you in... first and foremost our server, April (born Sept 15), and a 9 year veteran of Mastros, was stupendous, in every way... so, no complaints there.
The rest of your staff, however, left LOTS to be desired... and therein, lies the biggest problem. Our server's (attendee, busboy,etc) had no clue or interest in filling our water glasses. In fact, we finished off the bread basket without a drop of water or a drink. When I was finally, able to gain the attention of the guy with the water pitcher and asked him for some water he replied, "Ah yeah, we got sparkling water coming for you." To which we all replied, "No please, we just want tap water." Then he walked away. I assume, who eventually, brought us water was the manager.

From there... it just gets worse. Our steaks arrived cold, not sizzling. The steaks were taken away and reordered. I ordered the large Stone crab claw $75 which was obviously frozen so, I only had a bite of it. The new steaks were great, we were full by then, so we required to go boxes and the guy who boxed up our leftovers (the same "water guy") did not put the $75 Stone crab claw in a box and in our bag.

This was the most dissatisfied, disappointing dinner we've ever had at Mastros, so, I guess we're lucky.

Seems like some house cleaning or retraining are in order or maybe your service is declining.

Yours truly,
Adam & Michelle Torchia
Doug Soesbe

PS - I attempted to send this through Mastros email system twice and it came back as undeliverable, twice.