Stefan Getzik

Review of Sheridan Needham Hotel

By far the worst hotel that I've ever been a visit...

By far the worst hotel that I've ever been a visitor and I stay at a tremendous amount of hotels throughout the year.
1. Cards don't work and you have to constantly go back to the front desk to have them re-keyed.
2. The front desk has horrible customer service and blames the customer for all their mistakes. Absolutely horrible customer service.
3. The free continental breakfast is not free and is actually an "upgrade". Which I've never experience at a Sheraton.
4. The only place to park is their parking garage for which you have to pay $12 a night. What hotel makes you pay for parking? One that builds their own parking garage for no reason.
If your paying x amount of money per night these issues should not be an issue with a Sheraton Hotel and we've stayed at a lot of Sheratons. If your looking for a place to stay around or in Needham, MA. then go somewhere else. This is definitely not the place.