Review of Shangri La Georgetown,Penang

4 years ago

Good:

Good:
We stayed for 3 nights. The welcome fruit cup in the refrigerator was impressive. The room was clean and facilities were quite new. Staffs were very nice and responded to our requests timely.

One day after room making, my book gone missing. I reported to the front desk and they managed to retrieve it for me. The staff left a big bottle of cleaning detergent in our room after cleaning and we returned it to them afterwards.

Bad:
The room service food quality was average, have rooms for improvement.

The only thing I had to pick on this hotel was the massage service. NEVER use their massage service. The only one lady masseur was not up to standard, her skills were not worth for money and her long sharp nails were not for massage. I doubt her profession on massage as I felt more stressed afterwards. I chose aromatherapy massage, but I only got Johnson's baby oil to rub on my body - which was like a scam!! The towel on massage bed was too rough and made my skin itchy too. The charged quite high compared with other massage places in Penang so it was really not ok.