Nadine Fuchs

Review of Wein International AG - Lucien...

An absolute disaster. I participated in a survey. ...

An absolute disaster. I participated in a survey. A lady then called me a few weeks later and told me that I had 1 bottle of wine as a gift because of the survey. If I want I can order it cheaply afterwards. After I was assured 4 times that I did not have to pay anything (I am a student and I also told her that I could not pay anything), I agreed. Then I received 16 bottles of wine for CHF 250. From this point on I have been dealing with them for 7 months to pick them up again. After 4 months it was finally picked up. Then it was said that I didn't send everything back and that I had to pay an amount. This even though I had the receipt that everything was picked up. I received several reminders and was treated incredibly unfriendly and even laughed at, especially by the head Walter Schilter (head of sales) himself. It's a shame !!!