Customer support with Direct communications is hor...

Customer support with Direct communications is horrible. I payed my bill on the last day it was due. Since you can only pay it online, I did so after work at 7 p.m. the next day the shut my service off and want to charge me. $50 reconnection fee. Nowhere in any of the bills I have received does it state payment must be made before 3 p.m.
They told me if I don't like it find a new service provider. Great customer service. Theyou have great Internet service, it's unfortunate they don't treat their customers with better.