So, first impression upon arrival the place looks ...

So, first impression upon arrival the place looks amazing, but then getting to our rooms/villas was another story. My now husband and I were getting married while we were down there and my entire family was with us. So we had 3 villas my mom had booked. Well they had set up one all nice with special stuff for the bride and groom but neglected to find out if they gave them that villa, which they didn't. I was really upset, being it is my one and only wedding and I had to miss out on all the extras of feeling special and pampered. Thats just not okay considering the money you spend on this place. We did get a villa, but it was FILTHY! There was food stuck on ALL of the "clean" dishes, there was dust caked all over the walls and ceiling of the master bathroom and even after complaining about that, they ordered a "complimentary" deep clean and low and behold, they NEVER cleaned it. It was disgusting. I felt bad for my mom who spent quite a pretty penny on this place and this is what you get. It was GROSS! The ONLY reason I gave it two stars is because the resort by the pool and lagoon are beautiful and Brennan and Peggy were amazing people, otherwise I would recommend spending your money elsewhere!