I put a star because I couldn't avoid it

I put a star because I couldn't avoid it
I wanted to help save other users! The 18 cm I was at home influenced and I get a door phone: a package for her, I open and I indicate to go up to my floor (6 'with elevator) then I open the door of the apartment and I wait ... at least five minutes the elevator goes up and he goes down but no sign of the courier. I call him as an intercom worried that he had an accident no reply no notice in the mail no message on the phone. Yesterday I call the seller who informs me I would have refused delivery twice! In my vocabulary I do not have enough negative adjectives for a thoughtful judgment that I leave to the unfortunate users and those in charge