Shannon Martinson Review of Tenvoorde Ford
I brought my F350 in for some much needed front en...
I brought my F350 in for some much needed front end work and a DOT inspection in early April, which they claim to have repaired the next day. The problem is, is that less than two weeks later while traveling at highway speeds in the middle of Wyoming I lost control of the steering with a large trailer in tow. The steering issue is the reason I brought it to the dealership in the first place and one would assume a Ford dealer could diagnose a Ford truck with a not so uncommon issue. Long story short, I had to have the truck repaired in Wyoming since I didn't feel safe driving it any more. The shop that did the repairs was more than a little surprised to hear the truck had just been in a dealership and they missed the other 8 worn out moving parts on the front end which totaled $2,500.00 (these parts did not wear out in less than 1000 miles) It's not the money that angers me though, I would have gladly paid that to the dealer to fix all of the problems to prevent the issues I experienced. My issue with Tenvoorde is their lack of response, I emailed the Service Manager and Mike Tenvoorde about my concerns and neither one responded. I've purchased vehicles and spent several thousand dollars in their shop and I expect someone to explain why my truck left the road at 65 mph because they failed to see the obvious. In the future, I will make sure that my 5 company trucks and do not go to Tenvoorde for any service work, I will also advise anyone who will listen to find a more reliable dealer to do business with.

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