Dustin Smith

Review of Counseling Center of New Smyrn...

I used to go here years ago to see Dr. Kennerly. I...

I used to go here years ago to see Dr. Kennerly. It was always a pleasant experience. Recently, I set up an appointment with a new person, Dr. Shaw, but before I even got to meet her I had a terrible interaction with one of the receptionists that turned me off. She was very rude and scoffed at me before hanging up. I left a message for the manager to call me back, which she did promptly. She was much more professional and courteous. Despite her professionalism, they still charge a $150 no show fee. I would have only been 15min late and they refused to see me. It doesn't seem like a safe, inviting environment for people that are needing to talk to a professional about their issues. I will not be rescheduling at this facility. Maybe some sensitivity training would go along way for Edwina so that others, like me, won't feel turned away at the front door...