We spent a total of three hours during the Maid of...

We spent a total of three hours during the Maid of the Mist tour. On a Saturday be prepared to wait in the extremely long lines to exchange vouchers for tickets, enter the elevator, get on the boat, and walk up American falls, and wait to exit. Overall it s a unique way to experience an iconic waterfall.
Atmosphere could be improved by better/ more informative signage for line direction (this would reduce cutting in line and customer confusion). Recommend separating lines for obtaining tickets for individuals who pre-purchased tickets and those who do know.
I would also suggest playing some kind of music/speakers during the line/wait.