This is an update to our previous review. Out of t...

This is an update to our previous review. Out of the 18 windows that we re replacing in our house, we decided to try replacing the first 5 using Renewal by Andersen windows as we heard from a few friends and neighbors that had a good experience with them. We moved ahead and purchased these windows to give it a try and start our first set of replacements.

The windows showed up far ahead of schedule and were all installed in one single day, which was very impressive. Every staff member we have interacted with has been very polite and very professional. The installers were great, customer service has been very responsive and have answered all our questions.

There was an issue with the estimated pricing being different from the billed amount, but Andersen Windows looked into the issue and found out there was an internal miscommunication and corrected the problem within a reasonable amount of time and were always very polite with us.

I must disclose that these windows come with a logo permanently engraved in the glass and cannot be cleaned up or removed. I wish there was a better way to mark the windows without compromising the viewing area, mostly when the windows are installed high enough to see the lower end. At the same time, it doesn t bother my wife and she is very happy with the windows overall. If she is happy I m happy :)

It has been very pleasant dealing with Andersen windows even through a problem correction, I do want to thank them for all their great business.