M

Mr B

3 years ago

This company's customer "care" is found wanting. A...

This company's customer "care" is found wanting. Any contact made with the "care" team is fruitless, as messages are either not passed on or ignored. Waiting for a call back is like waiting for the polar ice caps to melt. Their quotes for installation are normally in days, yet they took in excess of 4 weeks to finally install a shower for relatives of mine. Then, it wouldn't pump away waste water as the pump was incorrectly installed by their fitter. This flooded their bathroom, causing no end of distress. They are quick to ask for their money on completion of an install, but very slow to address any issues raised. Stay well clear!

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