My experiences are that of a first-time customer o...

My experiences are that of a first-time customer of Brent Brown Toyota. Overall, I would NOT recommend this dealership to anyone looking to service their Toyota. I brought my Highlander in to be examined April 2021 after experiencing difficulty turning the wheel and noticing a high-pitched noise coming from under the hood whenever I turned the engine on. I was told by the mechanic that this was the result of a power steering leak and that my car's entire power steering would need to be replaced. I paid $1200.00 for the replacement including $70.00 for a part the mechanic told me they couldn't remove and would need to break. Two months after I picked up my car, the issues with the power steering returned; however, the issues were worse than when I initially brought my car in. For reference, I only drive my car two to three times a week between Provo and Orem so this problem is NOT the result of wear or tear. Now if I use my car I need to fill car's power steering fluid several times a week because it leaks that quickly. I have called the dealership repeatedly to ask them whether there was a warranty for the work I had done, or whether I could be put in contact with someone to talk about having my car looked over. I am always told someone will get in contact with me and no one ever does. The last time they told me this was almost two months ago and I've honestly given up hope that my problems will ever be addressed. At this point I am not even confident that they fixed my power steering. If they did, they either did it so poorly that the work could not hold up two months months worth of driving, or they used such poor materials that I was scammed out of $1200.00. Even if they try to contact me about this review, I am not confident I would actually be able to get in contact with them. I don't want anyone else to have to go through this.